Information for Guests

For safety reasons children are required to be supervised by an adult at all times. The safety of children is your responsibility. 

We ask that the property be left clean and tidy on departure, much as you found it on arrival – this is standard for holiday rentals.
If additional cleaning is required to return the property to this standard, fees may be deducted from your bond. In cases where the property has been left in very poor condition or mistreated (for example, stains or marks on walls, floors or furniture, or strong odours), further charges or loss of bond may apply.

Before you leave, please:

• Ensure the stove, grill and oven are clean and turned off.

• Empty and clean the fridge and remove all food items.

• Leave all linen in a reasonable condition – stained, soiled or missing items may incur replacement or laundering charges.

• Clean the BBQ thoroughly after use and turn off the gas after every use. If the BBQ gas bottle needs refilling, please contact your property manager.

Guests can now recharge their electric vehicles on-site using our new EV Link Pro Charging Station (Type 2 plug, 22kW capacity).
Located conveniently near reception, it’s perfect for guests exploring the Great Ocean Road.
*Charges may apply.

You will be notified of the key collection location on the check in email which is sent 1 day prior to check in. You are responsible for the safekeeping of accommodation keys/remotes. A call out fee is payable if a replacement key is required after hours. You will be charged for the cost of changing the locks and/or cutting new keys if keys are not returned or lost. 

• If a member of Logans Beach Apartments or a security company is called out to the property for noise complaints, you bond will be forfeited. 

• Please respect the neighbours and don’t create nuisance or excessive noise that may cause annoyance or disturb the neighbours. 

• No noise after 10pm and not before 8am. No music outside during these times 

Pets are allowed on request at Greenviews and Lil Greenviews.

Please contact us for The BeachHouse or Elements if you would like individual consideration.

When confirmed, please advise us at the time of booking. A $100 per fee applies to each booking. 

• Please bring your own bedding and bowls for your pets.

• Do not allow pets on bedding and furniture.          

• Do not lock pets inside while you are out. We do not take responsibility for pets left in courtyards or fenced gardens, you must do so at your own risk.

• Constant barking and/or howling is not acceptable. Complaints from nearby residents and guests will be referred directly to the owners.

• Please check the garden areas thoroughly before you leave and clean up any mess left by your pets. Failure to do so will incur additional charges.

• You will be charged for any damage caused by your pets at the property including, but to limited to, damage done to plants, driveways, irrigation systems, hoses, and furniture

Please let us know before you leave if any repairs are needed, or if any damage or breakages have occurred during your stay.
If repairs are required during your stay, please contact us immediately so we can arrange prompt attention and prevent further damage or safety risks.

You agree to allow us, or our nominated contractors, to enter the property as needed to carry out any necessary repairs or maintenance.
Guests are responsible for all damage, breakages and loss that occur during their stay.

All properties are non-smoking, with no exception. 

The house will be well stocked with supplies on arrival. Extra stock for the duration of the stay will be at guests’ expense.